Currently, we do not have a button to log out from the site. You will be logged out automatically after 30 minutes of inactivity.

Currently, we do not have a button to log out from the site. You will be logged out&#xA0;automatically after 30 minutes of inactivity.

I can't log out of my account!

Please make sure that the registration has been complete.
Please note that you do not get an account automatically by placing an order. Account creation is a separate process that you must complete manually yourself.

Please make sure that the registration has been complete.
Please note that you do not get an account automatically by placing an order. Account creation is a separate process that you must complete manually yourself.

I can't log into my account!

Lux-case

Information about your account, how it's created and how to followed your order. How to log in and log out.

Account questions

Support

Do you have a physical store?

Where is your warehouse located?

I haven't received my order

Has my order been sent?

When will my order be sent?

When will my order arrive?

Can I track my order?

Common delivery & shipping questions

This screen protector is too narrow for my phone!

How do I deal with wrong deliveries?

How do I deal with defective or damaged products?

This product seems to not fit my phone or watch!

I have received my order but a product was missing!

Product problems (post-purchase)

I ordered a product for the wrong model - what do I do now?

What are the requirements for returning a product?

What is the time limit for returning a product?

I've broken the wrapping on the product - can I still return it?

I have returned my order for a refund - when will I get my money?

Who is responsible for returned products while they are in transit?

How do I exchange a product?

How do I return a product for a refund?

Cancelling an order that has not been shipped yet

Returns, exchange and cancellation

Finding the correct sized watchband / strap for your watch

Will there be custom fees on my order?

There are several versions of my device - which one do I have?

Will a product fit, even if the name is different than my device?

Will this pouch/wallet/bag fit my phone or tablet?

Can I reserve a sold out product?

The product I wanted has gone out of stock. Will it be back?

Purchase advice and pre-purchase questions

Credit card payment: When do you take the money from my bank account?

The payment has been deducted from my account - but I haven't received my order yet!