Lux-case

<p lang="en-US">Our parcels are sent as regular mail, so they do not have kolli-nr or tracking.</p>

Our parcels are sent as regular mail, so they do not have kolli-nr or tracking.

Can I track my order?

Support

Common delivery & shipping questions

Do you have a physical store?

Where is your warehouse located?

I haven't received my order

Has my order been sent?

When will my order be sent?

When will my order arrive?

This screen protector is too narrow for my phone!

How do I deal with wrong deliveries?

How do I deal with defective or damaged products?

This product seems to not fit my phone or watch!

I have received my order but a product was missing!

Product problems (post-purchase)

I ordered a product for the wrong model - what do I do now?

What are the requirements for returning a product?

What is the time limit for returning a product?

I've broken the wrapping on the product - can I still return it?

I have returned my order for a refund - when will I get my money?

Who is responsible for returned products while they are in transit?

How do I exchange a product?

How do I return a product for a refund?

Cancelling an order that has not been shipped yet

Returns, exchange and cancellation

New Apple Watch Series 10 Models

Finding the correct sized watchband / strap for your watch

Will there be custom fees on my order?

There are several versions of my device - which one do I have?

Will a product fit, even if the name is different than my device?

Will this pouch/wallet/bag fit my phone or tablet?

Can I reserve a sold out product?

The product I wanted has gone out of stock. Will it be back?

Purchase advice and pre-purchase questions

Credit card payment: When do you take the money from my bank account?

The payment has been deducted from my account - but I haven't received my order yet!

Why have my shipping costs not been refunded when I asked for a full refund?

I want to return a product, but the invoice is about to expire! What do I do?

Payment & invoice questions

I can't log out of my account!

I can't log into my account!

Account questions

Longer response times at Christmas, Black Friday, Cyber Monday, holidays etc.

How long does it take before I get an answer?

What are your phone hours?

Contacting us by phone

Contacting us by email

Contacting us

Can I track my order?Updated a month ago