Common delivery & shipping questions

Look here for info on delivery times, delivery methods, tracking or if you are missing a product or an order.

Do you have a physical store?

We do not have a physical store, all of our sales go through our website. We have a warehouse in Sweden.

Where is your warehouse located?

Our warehouse is located in Sweden, from where all our orders are sent out.

I haven't received my order

Please make sure to check your last estimated day of delivery.You can find info on expected delivery dates in this article (opens in new tab): When will my order arrive? If the estimated delivery period has not yet expired, it will not serve any pu

Has my order been sent?

Unless you’ve received a message from us stating otherwise, your order is always sent within the general shipping timeframes. See this article for details on shipping timeframes: When will my order be sent?

When will my order be sent?

We send our orders every business day around 16:00. If your order has been placed before 15:00, it will most likely be sent the same day – otherwise it will be sent the day after. If there’s a problem with your order and it can't be shipped within th

When will my order arrive?

Delivery estimate varies according to where you live, but in general it’s 4-9 business days for free shipping and 3-7 business days for fast shipping. Please note that delivery times may vary from country to country, and these are generalized estimat

Can I track my order?

Our parcels are sent as regular mail, so they do not have kolli-nr or tracking.