How do I deal with defective or damaged products?Updated a year ago
If you have received a defective or damaged product, you do not have to return it to us. Instead, you should send an email to our support and explain the problem.
If the product is damaged, always remember to attach a few pictures showing the damage as clearly as possible.
If the product is defective, consider if a picture or a short video would help to demonstrate the problem for us. If video and pictures do not make sense in your specific case, then just try to explain the problems you experience with the product as clearly as you can in your email.
By following the guidelines above, and supplying image or video documentation whenever you can, we will be able to process your case much faster and secure better results for you.
See this article for how to contact us by email:
Replacement products or refund
When we have approved your reclamation, we will always offer to send you a new product free of charge. If the product is out of stock, you will always get the chance to choose another product from our store, in the same price range, that we can send you as a replacement. If the product is out of stock and you do not wish to choose another one, we will refund the product instead. In this specific case, where the damaged/defective product is out of stock, you do not have to return it to us to get a refund.