Reclamation of wrong, damaged or defective products. Help with product problems (size, colour, technical stuff, etc.)
This is not necessarily an error. Many believe that screen protectors are supposed to cover the entire phone, but this is rarely the case when it comes to regular screen protectors. It's only supposed to cover the active part of the screen, and if th
If you think you have received a wrong product, you should not return it to us at first. Instead, send an email to our our support department, so they can assess the problem and solve it as fast as possible. In your email, please describe the problem
If you have received a defective or damaged product, you do not have to return it to us. Instead, you should send an email to our support and explain the problem. If the product is damaged, always remember to attach a few pictures showing the damage
Do I have the correct model / version? First of all, you need to make sure that you have the correct model or version of the phone/watch. This is paramunt if we are to help you quickly and effectively when you contact us later on. Phones and watches
In rare circumstances it can happen that an item from your order cannot be sent out. This can be due to supplier errors, transport damage or a defect that the warehouse crew managed to detect during packing. In this case, the warehouse will send out