Lux-case

<p lang="en-US">We recommend that you contact Klarna and let them know that the order is going in return, because then they can extend your due date for free.</p>
<p lang="en-US">You can also choose to pay the invoice, and you will be refunded when the matter is settled.</p>

We recommend that you contact Klarna and let them know that the order is going in return, because then they can extend your due date for free.
You can also choose to pay the invoice, and you will be refunded when the matter is settled.

I want to return a product, but the invoice is about to expire! What do I do?

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Payment & invoice questions

Do you have a physical store?

Where is your warehouse located?

I haven't received my order

Has my order been sent?

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When will my order arrive?

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Common delivery & shipping questions

This screen protector is too narrow for my phone!

How do I deal with wrong deliveries?

How do I deal with defective or damaged products?

This product seems to not fit my phone or watch!

I have received my order but a product was missing!

Product problems (post-purchase)

I ordered a product for the wrong model - what do I do now?

What are the requirements for returning a product?

What is the time limit for returning a product?

I've broken the wrapping on the product - can I still return it?

I have returned my order for a refund - when will I get my money?

Who is responsible for returned products while they are in transit?

How do I exchange a product?

How do I return a product for a refund?

Cancelling an order that has not been shipped yet

Returns, exchange and cancellation

Finding the correct sized watchband / strap for your watch

Will there be custom fees on my order?

There are several versions of my device - which one do I have?

Will a product fit, even if the name is different than my device?

Will this pouch/wallet/bag fit my phone or tablet?

Can I reserve a sold out product?

The product I wanted has gone out of stock. Will it be back?

Purchase advice and pre-purchase questions

Credit card payment: When do you take the money from my bank account?

The payment has been deducted from my account - but I haven't received my order yet!

I want to return a product, but the invoice is about to expire! What do I do?Updated a year ago