Payment & invoice questions

Payment methods, refund procedures, Klarna invoices, bonus codes, gift cards and all other financially related matters.

Credit card payment: When do you take the money from my bank account?

We only activate the payment when the order has been shipped from our warehouse. After this it usually takes 3-5 working days for the payment to go through and be deducted from your bank account. See also this article: The payment has been deducted

The payment has been deducted from my account - but I haven't received my order yet!

We only activate payments after an order has been shipped out from our warehouse. After this, it usually takes 3-5 working days before the payment is deducted from your bank account. This means that under some circumstances you will experience that t

Why have my shipping costs not been refunded when I asked for a full refund?

If you simply regret your purchase and return your order to us for a refund, we will only refund the price for the products themselves, not any shipping fee that was on your order.

I want to return a product, but the invoice is about to expire! What do I do?

We recommend that you contact Klarna and let them know that the order is going in return, because then they can extend your due date for free. You can also choose to pay the invoice, and you will be refunded when the matter is settled.