Longer response times at Christmas, Black Friday, Cyber Monday, holidays etc.Updated a year ago
Certain periods of the shopping year are especially busy for our support team.
We do everything we can to answer all tickets as fast as possible, but longer response times must be expected during intensive shopping periods like Christmas, Black Friday, Cyber Monday and the like.
Longer response times can also generally be expected during summer holiday season as the support team will be lighter staffed.
Using our Knowledge Base is always the fastest and most effective way to find answers to your questions, but this is especially true during the aforementioned periods as it can save you from extended waiting time in our support system.