Information on how to contact us, if you cannot find your answer in our Knowledge base.
Certain periods of the shopping year are especially busy for our support team.We do everything we can to answer all tickets as fast as possible, but longer response times must be expected during intensive shopping periods like Christmas, Black Friday
We strive to respond to you within 24 hours, but this is unfortunately not always possible. Our customer support is not opened during weekends, so if you send a mail on Friday, you will most likely have your response on the following Monday. To avoid
Our phonelines are open Monday – Friday 09:00 to 13:00. Sometimes, when many people call in at the same time, it can be difficult to get through on the phone. To avoid unnecessary calls and frustrating waiting time, please check if the answer to your
Currently, we do not offer phone support in your language.Please send us an email instead, using our contact form found here: https://lux-case.com/contact
To contact us by email, you can use the blue "Support" button in the bottom right corner. The button appears on all pages in our webshop as well as in our Help Center. If you need to email us directly, you can send to this address: [email protected]