Lux-case

Delivery estimate varies according to where you live, but in general it&#x2019;s 4-9 business days for free shipping and 3-7 business days for fast shipping.
Please note that delivery times may vary from country to country, and these are generalized estimates.
Keep in mind that the first delivery day starts counting the day after delivery to the postal service, so if your order is shipped on a Monday, the first delivery day is on the following Tuesday.

Delivery estimate varies according to where you live, but in general it’s 4-9 business days for free shipping and 3-7 business days for fast shipping.
Please note that delivery times may vary from country to country, and these are generalized estimat

When will my order arrive?

Support

Common delivery & shipping questions

Do you have a physical store?

Where is your warehouse located?

I haven't received my order

Has my order been sent?

When will my order be sent?

Can I track my order?

This screen protector is too narrow for my phone!

How do I deal with wrong deliveries?

How do I deal with defective or damaged products?

This product seems to not fit my phone or watch!

I have received my order but a product was missing!

Product problems (post-purchase)

I ordered a product for the wrong model - what do I do now?

What are the requirements for returning a product?

What is the time limit for returning a product?

I've broken the wrapping on the product - can I still return it?

I have returned my order for a refund - when will I get my money?

Who is responsible for returned products while they are in transit?

How do I exchange a product?

How do I return a product for a refund?

Cancelling an order that has not been shipped yet

Returns, exchange and cancellation

Finding the correct sized watchband / strap for your watch

Will there be custom fees on my order?

There are several versions of my device - which one do I have?

Will a product fit, even if the name is different than my device?

Will this pouch/wallet/bag fit my phone or tablet?

Can I reserve a sold out product?

The product I wanted has gone out of stock. Will it be back?

Purchase advice and pre-purchase questions

Credit card payment: When do you take the money from my bank account?

The payment has been deducted from my account - but I haven't received my order yet!

Why have my shipping costs not been refunded when I asked for a full refund?

I want to return a product, but the invoice is about to expire! What do I do?

Payment & invoice questions

I can't log out of my account!

I can't log into my account!

Account questions

Longer response times at Christmas, Black Friday, Cyber Monday, holidays etc.

How long does it take before I get an answer?

What are your phone hours?

Contacting us by phone

Contacting us by email

Contacting us

When will my order arrive?Updated a year ago