Lux-case

We strive to respond to you within 24 hours, but this is unfortunately not always possible.Our customer support is not opened during weekends, so if you send a mail on Friday, you will most likely have your response on the following Monday.To avoid waiting time, do try to use our Help Center and Knowledge Base - answers to most questions can be found there with a quick search:<ul><li lang="en-US"><a href="https://lux-case.gorgias.help/en-US/articles/support-34853" rel="noopener noreferrer" target="_blank">Lux-Case Help Center &amp; Knowledge Base</a> (opens in new tab)</li></ul>At certain times of the year, like around Christmas or shopping days like Black Friday and Cyber Monday,&#xA0; order volumes are unusually high and our support will be very busy. Longer response times must be expected during these periods. Read more about this here:<a href="https://lux-case.gorgias.help/en-US/longer-response-times-at-christmas-black-friday-cyber-monday-holidays-etc-127995">Longer response times at Christmas, Black Friday, Cyber Monday, holidays etc.</a>

We strive to respond to you within 24 hours, but this is unfortunately not always possible.
Our customer support is not opened during weekends, so if you send a mail on Friday, you will most likely have your response on the following Monday.
To avoid

How long does it take before I get an answer?

Support

Contacting us

Do you have a physical store?

Where is your warehouse located?

I haven't received my order

Has my order been sent?

When will my order be sent?

When will my order arrive?

Can I track my order?

Common delivery & shipping questions

This screen protector is too narrow for my phone!

How do I deal with wrong deliveries?

How do I deal with defective or damaged products?

This product seems to not fit my phone or watch!

I have received my order but a product was missing!

Product problems (post-purchase)

I ordered a product for the wrong model - what do I do now?

What are the requirements for returning a product?

What is the time limit for returning a product?

I've broken the wrapping on the product - can I still return it?

I have returned my order for a refund - when will I get my money?

Who is responsible for returned products while they are in transit?

How do I exchange a product?

How do I return a product for a refund?

Cancelling an order that has not been shipped yet

Returns, exchange and cancellation

New Apple Watch Series 10 Models

Finding the correct sized watchband / strap for your watch

Will there be custom fees on my order?

There are several versions of my device - which one do I have?

Will a product fit, even if the name is different than my device?

Will this pouch/wallet/bag fit my phone or tablet?

Can I reserve a sold out product?

The product I wanted has gone out of stock. Will it be back?

Purchase advice and pre-purchase questions

Credit card payment: When do you take the money from my bank account?

The payment has been deducted from my account - but I haven't received my order yet!

How long does it take before I get an answer?Updated 2 years ago