I've broken the wrapping on the product - can I still return it?Updated a year ago

You always have the right to break the wrapping or carton of a product to feel and test it before deciding on whether to start using it or whether to return it for a refund or exchange.

See these articles for more information on return requirements and procedures:

• What are the requirements for returning a product?
• How do I return products for a refund?
• How do I exchange a product?