How to return or exchange a product, how to cancel an unshipped order.
If you have ordered a wrong product because you mixed up the model of your phone or watch, you can always return the product and exchange to a correct one for your model. Try to determine the correct model of your device Before you return the product
Please note! If your product had a defect or was damaged when you received it, the requirements in this article do not apply. Check this article for what to do with damaged or defective products instead: How do I deal with defective or damaged produ
EU law guarantees buyers a 14 days cool-off period after receiving an order. This means you have the right to return your order within 14 days after receiving it. At Lux-Case, however, we guarantee our customers an extended return period of 30 days!
You always have the right to break the wrapping or carton of a product to feel and test it before deciding on whether to start using it or whether to return it for a refund or exchange. See these articles for more information on return requirements a
Before we can refund a returned order or product, our return department needs to assess the case and manually check the state of the returned products. The time it takes for an order to go through the return validation process can vary, but will most
When you return products to us, either for a refund or to exchange to another product, you, as the sender, have the sole responsibility for the shipment. If a product return is lost in the mail, you will have to deal with the postal service / courier
NOTE! - If you’ve received a wrong product and want the right one, or the product you’ve received is broken or has a defect, you normally do not have to return anything. Please refer to these articles for instructions on how to go forward in those ca
NOTE! - If you’ve received a wrong product or the product you’ve received is broken or has a defect, you normally do not have to return anything. Please refer to these articles for instructions on how to go forward in those cases: How do I deal with
As a rule, an order that has been confirmed in the webshop and has entered our packing and shipping flow in the warehouse, cannot be stopped. However, our support agents and warehouse personnel will always do all they can to help stop your order if a